FAQS

We use PMMA material which suitable for artificial corneas and employ AG brushed techniques for the nail tips. This results in strong and more flexible nails that prevent creasing when pressure is applied. Besides, our nail tips have a thick front and thin rear edge, ensuring a durable and snug fit.

We do not use nail polish because it may contain harmful volatile solvents. We exclusively use nail gel made primarily from natural resins, making it a safer choice. Nail gel polish requires UV curing, which results in superior color adhesion and durability compared to regular nail polish.

To ensure that 'Touchify' embodies its original intent of providing comfortable touch with press-on nails, we've made significant efforts. Firstly, we use PMMA material suitable for artificial corneas and employ AG brushed techniques for the nail tips, making them more flexible. Nail curvature varies from person to person, and flexible tips can be adjusted to suit these different curves. Secondly, we make our nail tips thicker at the front and thinner at the rear edge, ensuring a snug, comfortable fit for wear. Thirdly, we adjust the C-curve of the nail tips to be friendly to even flat nails.

Yes, we include the toolkit with your purchase. The toolkit comprises adhesive tabs, nail glue, manicure stick, dental floss, alcohol pad and two nail files.

The reason why we include dental floss in our toolkit: Compared to wooden sticks, dental floss is thinner and more flexible, making it easier to pry open edges and remove press-on nails while better protecting your natural nails.

The reason for including two different files in the toolkit: The fine-grained file is for prepping the nail surface before applying adhesive tabs, and the coarse file is for shaping the nail edges to fit your nail shape better. These two files help with different nail tasks for a perfect manicure.

We offer the latest flexible fake nails with a friendly C-curve that adheres closely to your natural nails. These nails also work well for flat nails. If your nails are noticeably flat, you can adjust the press-on nail's curvature following our tutorial or use adhesive tabs to fill gaps.

If you have upturned or downturned nails, adhesive tabs can also help bridge gaps.

We've developed the fourth generation of adhesive tabs to ensure that you can wear press-on nails with reassurance. It's important to note that the original protective film of these adhesive tabs is not transparent. While the adhesive tabs are quite strong, they are more suitable for situations where you need to change styles frequently, as exposure to water, cleaning products, and oils can compromise their adhesion. If you plan to wear them for an extended period, we recommend using nail glue.

The adhesive tabs are harmless to your natural nails and are less likely to cause allergies. However, forcefully removing the press-on nails can potentially harm your natural nails, so please be sure to remove them gently.

Nail glue is stronger in adhesion compared to adhesive tabs, making it more suitable for extended wear. However, it's not as gentle as adhesive tabs. The nail glue we provide is specially designed for wearing press-on nails and is less likely to cause allergies on your natural nails. Nevertheless, using an excessive amount that spills onto the skin or forcefully removing the press-on nails can potentially harm your natural nails or skin.

You should first measure each nail individually and match it with the size chart to find the right fit.

Measurement Method:

If you have a soft measuring tape, wrap it around your nail tip and measure the widest point. You can also use a piece of paper, wrap it around the nail to make a mark, and then measure it with a ruler.

Tips:

1.If your measurement falls within 1mm, choose the next size up. For example, if you measure 13.5mm, opt for the 14mm size.

2.If most of your fingers correspond to a specific size, even if a few are 1mm smaller, it's best to choose the size that fits most of your fingers.

3.Fan-shaped nails may vary in shape, including outward expansion or flatness. Measure the size from the base to one-third up the nail's surface, as measuring at the widest point may affect the fit.

For more detailed information, please refer to the size chart on the product page.

Press-on nails can be applied using either adhesive tabs or nail glue, depending on your personal preferences:

The advantages of adhesive tabs are that they are convenient for removal, and the press-on nails can be reused. However, their adhesion can be affected by exposure to water, cleaning products, and oils, leading to shorter wear time compared to nail glue.

Nail glue offers better durability but is more challenging to remove, and the press-on nails are not reusable once removed.

For specific instructions on how to wear press-on nails, please refer to the user manual included with our products or visit our manicure tutorial section for guidance.

If you are using adhesive tabs, the nail removal method is: Use the dental floss to lift a small gap on the side of the press-on nail, and gradually push it off. Throughout, you can add cuticle oil to protect your nails and reduce the stickiness of the adhesive.

If you are using nail glue, the nail removal method is：Use the dental floss to lift a small gap on the side of the press-on nail, add adhesive remover, wait briefly, and then gradually push it off.

Aggressive nail removal may potentially harm your natural nails, so please remove them gently.

All orders include tracking information that is typically sent via email within 48 hours of shipment. You can also monitor your order's status on the Track Order page of the website.

To prioritize environmental sustainability, we operate on a made-to-order basis, minimizing excess stock. Our press-on nails are 100% hand-painted, and upon order placement, our skilled nail artisans promptly handcraft your selection. Most orders are dispatched within 72 hours, and you will receive an email with tracking information once your order has shipped. We appreciate your patience as we deliver personalized, eco-friendly products.

We primarily ship to the following countries or regions, sorted alphabetically:

[A] Australia, Austria

[B] Belgium, Brazil, Britain, Bulgaria

[C] Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic

[D] Denmark

[E] Estonia

[F] France, Finland

[G] Germany, Greece

[H] Holland, Hungary, Hongkong

[I] Italy, Ireland

[J] Japan

[L] Lithuania, Latvia, Lithuania, Luxembourg

[M] Malta, Mexico, Malaysia

[N] New Zealand, Norway

[P] Poland, Portugal, Philippines

[R] Romania

[S] Spain, Switzerland, Sweden, Slovenia, Slovak Republic, South Korea, Singapore, Saudi Arabia

[T] The United States, Turkey, The United Arab Emirates, Thailand, Taiwan

[V] Vietnam

We are committed to serving customers worldwide. If you require shipping to a country not listed, please don't hesitate to contact us, and we will assist you promptly.

Free shipping for orders over $49.99. If the order total is less than $49.99, we will charge fees based on the country or region of the order address. During checkout, the system will automatically display the fees and estimated delivery times. You can choose the appropriate shipping service based on your needs.

We also offer VIP Shipping service to the following countries: Britain, Canada, France, Germany, Italy, Poland, Holland, The United States. It typically arrives in as little as 8 days. You can choose this option during checkout according to your needs.

Shipments are marked as RTO (Returned to Origin) when:

1. Delivery attempts have failed due to reasons such as an incorrect address or absence of the recipient.

2. The address provided was incomplete or had an incorrect pin code.

If you or someone at the delivery address declined to accept the order, our customer support team will attempt to contact you using your registered phone number. If there is no response or the number is unreachable, the package will be sent back to the origin.

You can purchase on our website using Paypal, which supports Visa, Mastercard, American Express and Discover. You can choose these payment methods at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

There are no hidden costs. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

If your order has not been shipped yet, then we can deliver it to a different address upon your request. Please drop an email to support@touchify.shop for any address change of the order.

Once you have placed your order you will not be able to make modifications on the website. Please drop an email to support@touchify.shop for any modification of the order.

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email or the Track Order page of the website.

If you wish to cancel your order, please send an email to support@touchify.shop.

We believe that shopping should be pleasant, so we offer the following return policies：

1. 30-day return.You can request a return within 30 days of receiving the item.

3. 15-day refunded. If the refund is approved, you can expect to receive your refund on your original payment method within 15 days after we receive your return.

For your convenience, please make sure you are aware of the following policies before applying for a refund：

1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Custom products, such as special orders or personalized items, cannot be returned.

3. You are responsible for round-trip shipping costs unless products are defective or wrong.

The exchange process is straightforward. Please follow the instructions below:

1. Please contact us by e-mail (support@touchify.shop) or through the “Contact Us” page, indicating the return order and reason. Items sent back to us without first requesting a return will not be accepted.

2. If your return is accepted, we’ll send you a return shipping instructions.

3. We will notify you once we’ve received and inspected your return, and inform you when the replacement product has been shipped.

We offer 30-day exchange policy for you. You can request an exchange within 30 days of receiving the item.

For your convenience, please make sure you are aware of the following policies before applying for an exchange：

1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Custom products (such as special orders or personalized items cannot be exchanged.

3. You are responsible for round-trip shipping costs.

The exchange process is convenient，please follow the instructions below：

1. Please contact us by e-mail (support@touchify.shop) or through the contact page, indicating the exchange order and reason.

2. If your request is accepted, we’ll send you a return shipping instructions.

3. We will notify you once we’ve received and inspected your return, and let you know when the replacement product has been shipped.

Points may be redeemed for purchases as follows:
100 Points: $10.00
200 Points: $20.00
300 Points: $30.00
400 Points: $40.00
500 Points: $50.00

Get 50 points when you sign up (one-time only).
Get 1 point for every $1 spent on touchify.shop.
Get 25 points on your birthday (once per year).
Get 25 points when you leave a related review with photo or video.
Get 5 points when you FOLLOW us on Instagram.
Get 5 points will be added when you LIKE us on Facebook.
Get 5 points when you FOLLOW us on Twitter.

No, there isn't. The rewards program is our way of expressing gratitude to every customer growing with us. You can become a member for free and enjoy additional discounts.

VIP Members earn 50 points (value $5 )for each successful referral who makes a purchase.
Besides, your referral gets $5 off coupon to use towards their 1st purchase of $20 or more.
In other words, for every referral, you and your friend can earn a total of $10.

Yes, you simply need to redeem points into discounts before checkout and apply them during the checkout process.

Due to our website automation, when you redeem reward points you cannot apply/combine any other promos or promo codes to/with that order.

Cart total must be double the value of reward points redemption or higher. For example, if you are using $10 rewards, your cart order must be $20 or more.

Our customer service team is available online every day from 9:00 to 17:00 in the GMT+08:00 time zone. You can reach us by clicking the 'Help' button on the page. If we aren’t available, you can leave a message on the Contact Us page of the website or send an email to (support@touchify.shop) .We will respond promptly.