Shipping & Returns

To prioritize environmental sustainability, we operate on a made-to-order basis, minimizing excess stock. Our press-on nails are 100% hand-painted, and upon order placement, our skilled nail artisans promptly handcraft your selection. Most orders are dispatched within 72 hours, and you will receive an email with tracking information once your order has shipped. We appreciate your patience as we deliver personalized, eco-friendly products. 

 

Shipping Worldwide

We offer international shipping to the following countries:

[A] Australia, Austria
[B] Belgium, Brazil, Britain, Bulgaria
[C] Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic
[D] Denmark
[E] Estonia

[F] France, Finland
[G] Germany, Greece
[H] Holland, Hungary, Hongkong
[I] Italy, Ireland
[J] Japan
[L] Lithuania, Latvia, Lithuania, Luxembourg
[M] Malta, Mexico, Malaysia
[N] New Zealand, Norway
[P] Poland, Portugal, Philippines
[R] Romania
[S] Spain, Switzerland, Sweden, Slovenia, Slovak Republic, South Korea, Singapore, Saudi Arabia
[T] The United States, Turkey, The United Arab Emirates, Thailand, Taiwan
[V] Vietnam

Delivery times may vary based on the location, typically ranging from 8-15 days, occasionally extending to 15-25 days.

We also offer VIP Shipping service to the following countries: Britain, Canada, France, Germany, Italy, Poland, Holland, The United States. It typically arrives in as little as 8 days. You can choose this option during checkout according to your needs.

 

Shipping Fee

Free shipping for orders over $49.99.

Shipping fees are charged per order and are not dependent on the products, quantity, or weight.

Shipping costs vary by country and region. During checkout, the system will automatically display the fees and estimated delivery times. You can choose the appropriate shipping service based on your needs.

 

Track Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

You can track the progress of the shipment at any time through the 'Track Order' page. Please allow 48 hours for the tracking information to become available.

If you haven't received your package within the estimated time, please contact us at support@touchify.shop with your name and order number, and we will investigate it for you.

 

Return Policy

We believe that shopping should be pleasant, so we offer the following return policies：
  • 30-day return. You can request a return within 30 days of receiving the item.
  • 100% after-sale service guarantee. Please inspect your order upon receipt and contact us immediately if the item is defective or if you receive the wrong item, we will evaluate the issue and make it right.
  • 15-day refunded.If the refund is approved, you can expect to receive your refund on your original payment method within 15 days after we receive your return.
For your convenience, please make sure you are aware of the following policies before applying for a refund：
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Custom products, such as special orders or personalized items, cannot be returned.
  • You are responsible for round-trip shipping costs unless products are defective or wrong.
The return process is straightforward. Please follow the instructions below:
  • Please contact us by e-mail (support@touchify.shop) or through the “Contact Us” page, indicating the return order and reason. Items sent back to us without first requesting a return will not be accepted.
  • If your return is accepted, we’ll send you a return shipping instructions. 
  • We'll notify you upon receiving and inspecting your return. Refunds will be processed within 15 days for items in good condition.

 

Exchange Policy

We offer 30-day exchange policy for you. You can request an exchange within 30 days of receiving the item.
 
For your convenience, please make sure you are aware of the following policies before applying for an exchange：
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Custom products (such as special orders or personalized items) cannot be exchanged.
  • You are responsible for round-trip shipping costs.
The exchange process is convenient，please follow the instructions below：
  • Please contact us by e-mail (support@touchify.shop) or through the contact page, indicating the exchange order and reason. 
  • If your request is accepted, we’ll send you a return shipping instructions.
  • We will notify you once we’ve received and inspected your return, and let you know when the replacement product has been shipped. 

 

If you have any further questions, please don't hesitate to contact us at support@touchify.shop.